Crystal is a line defined by a simple logic. Offer the best of everything, in an environment that puts the emphasis on space, style and ease, with a range of world class dining, accommodation and entertainment. Top it up with a diverse, well travelled and amenable passenger mix, and then set it afloat around the world on a yearly basis. Sounds peachy, no?
The thing that Crystal does so well is to make it all look so effortless. The vibe on board both the line’s superlative ships-Crystal Serenity and Crystal Symphony- can be equated to a subtle, slowly rolling river. Everything appears calm on the surface but, just out of sight, things are evolving, moving and morphing to suit the mood of the moment, and to heighten the experience of being on board one of the finest ships at sea anywhere.
Take a transatlantic crossing a few years back on Serenity. Not content with merely having their own excellent, in house orchestra on board, the line arranged for no less than twenty different jazz musicians to come aboard. Rather than having all structured sessions, they formed up as impromptu duos and trios to perform as the mood took. For ten days, Serenity was suffused with the sounds of swing, dixieland, ragtime and big band as she took on the surging Atlantic rollers en route to America. It was a brilliant example of bravado on the hoof, and it made for an unforgettable adventure.
Fast forward to the same ship, four years later. This time, we were sailing the kinder waters of the Mediterranean, from Istanbul right through to Barcelona. Crystal designated this as a ‘food and wine festival’ cruise.
Anyone who has sailed on Crystal will vouch for the line’s superlative quality of food. It is arguably the best at sea. But on this cruise, the veteran epicurean chefs were joined by a conga line of renowned food and wine experts, as well as a master cocktail mixologist whose displays and sessions were- as intended- pure theatre as much as enlightenment..
But nothing beat the chef’s special galley spread, laid out one day in Serenity’s gorgeous atrium. Words alone are inadequate to do justice to the scale, variety and sheer style of this incredible feast, but hopefully these pictures will give you some idea of the glut of culinary artwork that we enjoyed.
And sister ship Crystal Symphony can also lay on the panache with effortless ease. Boarding her last year, I ordered my usual bottle of Grey Goose vodka for the suite. But even I was awed when my stewardess asked me if I would like a daily jug of cranberry juice to go with it.
That was a routine I had established on the same ship a couple of years earlier; a couple of late afternoon Cape Cods on the balcony, with some cold lobster to pick at. After a hard day wandering the hot spots of the summertime Aegean, it was pure bliss to just kick back on the balcony for an hour or so in a cool kimono
Crystal realised some time ago that ordinary, fluffy bathrobes can weigh too heavily on some. So they added kimonos for the really hot days. That’s an amazing bit of forward thinking. It seems a small detail- and indeed it is. But it is also hugely indicative of the mindset at work behind the scenes.
Both ships are now all inclusive, but even back in the old days, the amount of free goodies was quite something. One thing Symphony did particularly well was an amazing jazz brunch, held at noon on a sea day, and always in the main dining room.
It was all there; Chateaubriand with asparagus, cold cuts, diet defying desserts and low calorie, guilt assuaging options. Music was subtle and wonderful, with a talented trio filling the room with just the right ambient sound. And even the mimosas were complimentary.
This was not just one or two drinks; the champagne flowed- freely and free- for the full, two hour duration of this double edged feast of food and sound. At no stage was anyone approached with a bar check to sign. These brunches were very popular, which is no big surprise.
Both ships also serve late riser’s breakfast until 11.30, another savvy, appreciated little touch. There is a free ice cream bar that offers up a slew of Ben and Jerry’s finest- again at no charge- with a whole raft of tempting toppings that allow you to create your own ice cream masterpiece.
The ships also each boast a beautiful little upper deck bistro, with huge windows overlooking the sea on one side, and specially commissioned crockery made by Guy Buffet. A plethora of exotic teas are on offer- everything from Darjeeling to Green Tea, via Earl Grey. Naturally, this is complemented by a vast range of coffees and wines. A central food buffet features croissants, fresh fruit and cold cuts for breakfast, and is subtly altered to suit lunchtime and early evening whims. Again, all of this is complimentary.
It’s a spellbinding little place to spend an hour or so. There are current, high end magazines in the racks to browse over a cappuccino or a latte, or you could bring a book from one of the biggest and most extensive libraries afloat. And, if many of the teas are new to you, there is the time to experiment to your heart’s content. On my cruises, one visit a day seems to have become all but mandatory.
But all of this expansive largesse would be a waste of everybody’s time and effort, if not for the Crystal staff. From room service to department heads, the company exemplifies the very best of attentive, discreet hospitality. It is personable, yet never intrusive. Crystal hire staff based on attitude; the line believes (correctly) that a ‘can-do’ attitude can be trained up to do an excellent job. This simple, enlightened policy achieves amazing results in terms of flawless, polished presentation and service. The Crystal staff are proud of their ships and the flair they encapsulate. It goes almost without saying that the real beneficiaries of this policy are Crystal’s passengers. And that goes a long way towards explaining the company’s very high repeat rate of guests.
These are only a few of the salient points that mark out a Crystal voyage as such a fantastic and memorable experience. Within the warm, welcoming cocoon of space and style that is a Crystal ship, you will no doubt find, indeed keep on finding, your very own. In the words of the company’s own theme song from the immortal ‘Satchmo’- it really is very much a wonderful world. Enjoy!
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